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Retail & E-commerce

Turn every call into a sale.
No missed order. No missed customer.

Turn support calls into resolved tickets automatically. orpanai checks order status, processes returns, and captures new leads without human involvement.

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What orpanai does for Retail

  • Order status lookup by phone number or order ID
  • Return and refund request intake and logging
  • Product availability queries answered in real time
  • Lead capture from inbound product inquiries
  • Syncs to any ERP, POS or CRM
  • Multi-channel, phone, WhatsApp, and more

Key Use Cases

01
Order Status

Customers call to check their order, AI looks it up in ERP and gives instant status

02
Returns

AI captures return requests, verifies eligibility, and creates the return order in ERP

03
Product Queries

AI answers product questions and availability, converts inquiries to sales

04
Lead Capture

Every inquiry is logged as a lead in your CRM, zero missed opportunities

Ready to automate your retail calls?

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